Legal
Cancellation
Cancellation windows are configured per rate plan and always shown before you confirm a booking.
Flexible rates
Change or cancel up to the deadline shown on your rate plan for a full refund of the accommodation total.
Non-refundable rates
Lower rate, no refund. The rate plan you selected is named in your confirmation.
Experiences and transfers
Partner activities follow the partner's own cancellation window, which is shown when you add them.
Final policy
Exact deadlines and refund handling are set by the operator per rate plan and confirmed before launch.
This is a working draft prepared for the operator to review with local legal advice before launch. It is not legal advice and is not final policy.